Apr 14, 2022
#42 Brands live in a complicated world. They need to consider both online and offline.
Think about it all the different touchpoints a customer can have with a brand. There’s the website. The call center. The catalog. The bill. The store. Customer service. The list goes on.
Screw up in just one of those areas…the likelihood that your customer will
leave and move on to your competition goes up…dramatically.
Ok, but the customer experience is just one part of the story. To develop a strong
customer experience…brands need to consider the employee experience! Are you
starting to get a headache yet?
Like we said, it’s complicated…but it’s not going away. So, what can marketers do? What action
steps can be taken? Well…listen to this episode and get the scoop.
Hey, if you are digging what you are hearing, please subscribe. Subscribers are the fuel
that keeps the Over A Pint machine running.
You have some ideas or even want to be a guest on the pod. Hit us up and let’s talk.
Emails are below.
Looking for more red meat? Here’s the full list of episodes: https://podcasts.apple.com/us/podcast/over-a-pint-marketing-podcast/id1535335449
Want to start a conversation with Brenda reach out to her at: https://www.linkedin.com/in/brendadunnkinney/
✅ Connect with Kurt at: Kurtl@celticinc.com
✅ Connect with Pat at: pmcgovern@ascedia.com
✅ Connect with Brian at: BrianM@celticinc.com
🍺 Kurt’s Pint: Roadhouse Brewing, Wilson Mountain Style IPA
🍺 Pat’s Pint: Sprecher Brewing, Root Beer